Contact FxPro Support in Malaysia
FxPro operates a multilingual support structure accessible to traders in Malaysia across four distinct contact channels, each with defined response windows and specific use cases.
Table of Contents
Support Channels and Operating Hours
FxPro does not maintain a physical office in Malaysia. All support is delivered through global channels that remain accessible from Malaysian time zones (MYT, UTC+8). Live chat is the fastest channel for time-sensitive issues, while email suits detailed account queries requiring documentation.
| Channel | Contact Details | Best For |
|---|---|---|
| Live Chat | Via fxpro.com/contact-us or the client portal | Urgent trading issues, quick queries |
| Email (General) | [email protected] | Account queries, platform issues |
| Email (EA/cTrader) | [email protected] | Automated trading, cTrader-specific issues |
| Phone (Global) | +44 (0) 203 151 5550 | Direct agent contact, verification follow-up |
| Phone (UAE) | +971 (0) 4 4243023 | Alternative international line |
| Phone (Bahamas) | +1 242 603 2222 | Alternative international line |
| Callback Request | Via contact page form | Scheduled calls at preferred time |
All phone and live chat support operates 24/5 – Monday through Friday, aligned with market hours. Email responses are typically delivered within 24 hours on business days.
| Channel | Hours (MYT, UTC+8) | Days |
|---|---|---|
| Live Chat | 08:00 – 00:00 MYT | Monday – Friday |
| Phone (Global) | 08:00 – 00:00 MYT | Monday – Friday |
| 24 hours | Monday – Friday | |
| Callback | Scheduled by request | Monday – Friday |
For Malaysian traders, the global phone line operates from approximately 08:00 to midnight MYT during weekdays. Weekend support is not available through any live channel.
Reaching Support Through Your Account
The FxPro Direct portal is the primary access point for account-specific support. Logging in at direct.fxpro.com allows traders to initiate live chat, submit documents, and track verification status without switching between platforms.
Account Verification via FxPro Direct
Verification must be completed exclusively through FxPro Direct. Documents submitted via email or phone will not be processed. The portal accepts the following identity documents:
- Valid international passport, national identity card, or driver’s licence
- Proof of residence (bank statement or utility bill issued within the last 6 months, showing full name and address)
- Screenshots or transaction references for deposit or withdrawal disputes
After uploading, document status updates appear directly in the portal. A confirmation email is sent once verification is approved. Traders should ensure all document corners are visible and that the name on the document matches the registered account name exactly.
Common Issues and Self-Service Options
Roughly 60-70% of support queries fall into three categories: account verification, deposit or withdrawal questions, and platform technical issues. FxPro provides a searchable knowledge base and FAQ section that covers most of these without requiring agent contact.
Before contacting support, traders should check the following self-service resources:
- Knowledge Base: Searchable FAQs covering account setup, funding, and platform use
- Video Tutorials: Step-by-step walkthroughs for MT4, MT5, cTrader, and FxPro Edge
- Economic Calendar and Platform Alerts: For market-related timing questions
For platform-specific issues, FxPro supports four trading environments – MT4, MT5, cTrader, and FxPro Edge. Specifying the platform name and version when contacting support reduces resolution time. Order execution on FxPro averages under 11 milliseconds, so platform lag queries should include timestamps and screenshots.
Emergency situations – such as suspected unauthorised account access, inability to close open positions due to a technical fault, or fund discrepancies – should be directed immediately to live chat or the global phone line. State the issue type and account number at the start of the conversation.
Regional Support Considerations for Malaysia
FxPro does not offer a dedicated Malaysian phone number or local-language portal. However, the global support team provides multilingual assistance, and no regional access restrictions apply to Malaysian accounts based on available data.
When contacting support, traders based in Malaysia should include the following details to receive region-appropriate guidance:
| Information | Purpose |
|---|---|
| Account number | Instant identity verification |
| Registered email address | Account lookup |
| Malaysia time zone (MYT/UTC+8) | Accurate timestamping for market-related issues |
| Payment method used | Deposit and withdrawal routing confirmation |
| Platform version | Technical issue diagnosis |
Deposit and withdrawal options available in Malaysia may differ from those in other regions. Specifying Malaysia when raising a funding query ensures the support team provides accurate method availability and processing time data.
Official Social Media Channels
FxPro maintains a presence across several platforms for market updates, product announcements, and general information. These channels are not monitored for individual support queries and should not be used to share account details.
Official FxPro social media accounts include Facebook, X (formerly Twitter), Instagram, LinkedIn, and YouTube. Traders should verify account authenticity before engaging – FxPro will never request passwords, sensitive account data, or fund transfers through social media. Any unsolicited contact claiming to represent FxPro should be reported to [email protected] immediately.
For direct assistance, using the FxPro Contact Us page at fxpro.com/contact-us remains the most reliable starting point for Malaysian traders.
FAQ
Does FxPro have a local phone number or office in Malaysia?
FxPro does not operate a dedicated office or local phone line in Malaysia. Malaysian traders can reach support through the global phone line at +44 (0) 203 151 5550, which operates 24/5 during market hours, or through live chat on the FxPro website.
What are FxPro support hours in Malaysian time (MYT)?
Live chat and phone support are available from approximately 08:00 to midnight MYT (UTC+8), Monday through Friday. Email support accepts queries at any time, with responses typically within 24 business hours.
How do I submit verification documents to FxPro from Malaysia?
Documents must be uploaded exclusively through the FxPro Direct portal at direct.fxpro.com. Submitting documents via email or phone will not initiate the verification process. Accepted documents include a valid passport, national ID, or driver’s licence, plus proof of residence if requested.
Which email address should Malaysian traders use for account issues?
For general account and technical queries, traders should contact [email protected]. For issues related to Expert Advisors or cTrader specifically, the correct address is [email protected]. Responses are typically provided within 24 hours on business days.
What information should I have ready before contacting FxPro support?
Traders should prepare their account number, registered email address, a description of the issue with any relevant error messages, and screenshots where applicable. Including the Malaysia time zone (MYT/UTC+8) helps when reporting market-related or time-sensitive issues.
Can I get support through FxPro’s social media channels?
FxPro’s social media accounts are not monitored for individual support requests and should not be used to share account details. All support queries should be directed through the official channels listed on fxpro.com/contact-us.
What counts as an emergency when contacting FxPro support?
Emergency situations include suspected unauthorised account access, inability to close open positions due to a platform fault, and fund discrepancies. In these cases, traders should use live chat or call the global phone line immediately, providing their account number at the start of the conversation.
