FxPro Login for Malaysia Client Access

Logging In: Web and Mobile

FxPro offers two primary access points: the web portal (FxPro Direct) and the mobile app. Both use the same registered email and password.

Web Login via FxPro Direct

1. Open a browser and go to fxpro.com.

2. Click “Log In” at the top right corner.

3. Enter the registered email address.

4. Enter the account password.

5. Click “Sign In” to proceed.

6. If multiple trading accounts exist, select the relevant one from the dropdown.

The portal loads the FxPro Direct dashboard. From here, traders access wallets, account statements, and fund management tools.

Mobile App Login

1. Download the FxPro app from Google Play Store or Apple App Store.

2. Open the app and tap “Log In.”

3. Enter the registered email and password.

4. Tap “Sign In.”

5. The home screen displays account balances, open positions, and quick-trade access.

The mobile app supports full chart functionality through TradingView integration. It includes 53 indicators, 15 timeframes, and one-tap trade execution. Execution speed averages around 11ms, which matters during volatile sessions on instruments like XAUUSD or US30.

Platform-Specific Login Credentials

MT4, MT5, and cTrader each use separate login credentials from the FxPro Direct portal password. After creating a trading account, FxPro sends platform credentials by email.

Open MT4 or MT5, go to “File” then “Login to Trade Account.” Enter the account number, platform password, and select the correct server from the dropdown. For cTrader, use the cTID option and enter the FxPro Direct email and password directly.

First-Time Login After Registration

Completing registration does not immediately unlock trading. Several steps follow the initial FxPro login.

After registering, FxPro sends a confirmation email. Click the verification link inside that email. This activates the FxPro Direct account. The portal will then prompt for identity verification before funding or trading is possible.

Verification requires uploading two documents through the FxPro Direct portal:

• A government-issued photo ID (MyKad, passport, or driver’s license)
• Proof of address if requested (bank statement or utility bill dated within the last six months)

Do not email documents. FxPro only accepts uploads through the FxPro Direct portal under the “Upload Documents” section. Processing typically completes within 24 hours. An email notification confirms when the account is approved.

Once verified, create a trading account inside the portal. Choose from Standard, Raw+, Pro, or Elite account types. Select the account currency (USD is standard), set leverage (up to 1:100 depending on instrument), and confirm. The platform credentials arrive by email within minutes.

FxPro does not require a mandatory minimum deposit to open a live account. The actual starting amount depends on the selected payment method. Many traders on a Standard account begin with around $10-$20, though the usable trading margin will reflect that amount directly. For context, a Standard account on EURUSD during London open typically sees spreads from 1.3 pips, so position sizing matters even at low balances.

Malaysian traders who require Sharia-compliant conditions can select the swap-free (Islamic) account option during setup. This removes overnight swap charges without altering spreads or execution conditions.

Password Recovery

If the password is lost or forgotten, use the reset function before contacting support.

1. Go to fxpro.com and click “Log In.”

2. Click “Forgot Password?” below the password field.

3. Enter the registered email address.

4. Click “Send Reset Link.”

5. Check the inbox (and spam folder) for the reset email.

6. Click the link inside the email. It expires within a set timeframe.

7. Enter a new password. It must be unique and not match the registered email address.

8. Confirm the new password and save.

The new password applies to FxPro Direct and FxPro Edge. MT4 and MT5 platform passwords are separate. To reset a platform password, log into FxPro Direct, navigate to the relevant trading account, and use the “Change Password” option under account settings.

If the reset email does not arrive within a few minutes, check the spam folder first. If still missing, contact support via live chat at fxpro.com. The live chat icon appears in the bottom right corner of the site and operates 24 hours a day, five days a week.

Two-Factor Authentication

Two-factor authentication (2FA) adds a second verification layer to the FxPro login process. It requires a one-time code in addition to the email and password.

Enabling 2FA

1. Log into FxPro Direct.

2. Navigate to “Profile” or “Security Settings.”

3. Select “Enable Two-Factor Authentication.”

4. Follow the on-screen instructions to link an authenticator app or SMS verification.

5. Enter the confirmation code to activate.

Once enabled, every login requires entering the code generated by the authenticator app or sent by SMS. This prevents unauthorized access even if the password is compromised.

Disabling 2FA

1. Log into FxPro Direct with the current 2FA code.

2. Go to “Profile” or “Security Settings.”

3. Select “Disable Two-Factor Authentication.”

4. Confirm the action with the current 2FA code.

FxPro also sends automatic email confirmations whenever a password is changed. This provides an additional alert layer even without 2FA enabled.

Troubleshooting Login Issues

Login problems usually fall into a small number of categories. Work through the list below before contacting support.

• Incorrect password: Use the “Forgot Password?” function. Do not attempt multiple wrong entries in quick succession, as this may trigger a temporary lock.
• Wrong email address: Confirm which email was used during registration. Check for typos (e.g., .com vs .net).
• Account not yet verified: Verification must be completed before full portal access. Check the inbox for a pending verification prompt.
• Expired reset link: Password reset links have a time limit. Request a new one if the link no longer works.
• Platform login fails after password change: MT4/MT5 passwords are separate from FxPro Direct. Reset the platform password inside FxPro Direct under the relevant account settings.
• cTrader login rejected: cTrader uses the cTID system. The login is the registered email and FxPro Direct password, not a numeric account number.
• Browser cache issue: Clear browser cache and cookies, then try logging in again. Alternatively, use a private/incognito window.
• Two-factor code not accepted: Ensure the device clock is synchronized. Authenticator apps require accurate system time to generate valid codes.

Account Security Recommendations

Keeping the account secure requires consistent habits, not just one-time setup.

Use a password that is unique to FxPro and not shared with any other service. Change it periodically and avoid using the registered email address as the password.

Enable 2FA. This is the single most effective step against unauthorized access.

FxPro will never request passwords, PINs, or sensitive account details by phone, email, or SMS. Any unsolicited contact claiming to be FxPro should be treated as suspicious. Report it to [email protected] immediately.

Only upload verification documents through FxPro Direct. Do not send identity documents by email or through third-party platforms.

Monitor the registered email for automatic notifications. FxPro sends confirmations for password changes and account modifications. An unexpected notification is a signal to contact support immediately.

For urgent issues, reach support via live chat on fxpro.com (available 24/5) or by email at [email protected]. For account-specific queries, log into FxPro Direct and use the portal’s built-in support tools.